0CHAT / Your information
Privacy Policy.
Understand what information is used, why it is needed and how to contact us.
1. Who is responsible
ZERO NEXA operates this website. For privacy questions or requests, email hello@zeronexa.in. If you are a customer of a business using our products, contact that business first about its customer records; it decides how those records are used. We can help route your request.
2. Enquiries and website information
If you email us, we receive the contact details and business requirements you choose to send. We use them to respond, discuss a suitable service, and manage the resulting customer relationship. The enquiry form prepares text in your browser; it does not submit or save your details to our website. You decide whether to send the email. Hosting providers may process IP addresses, request timestamps and technical logs to deliver and protect the site.
3. Messaging and connected stores
When you use 0CHAT, account and messaging features may process business contact details, recipient phone numbers, conversations, template content, delivery status and connected store or ERP records. We use these to provide the inbox, campaigns, automations and reporting you request. WhatsApp messaging involves Meta; store connections involve the relevant store or ERP provider. Only message recipients for whom you have appropriate permission, honour opt-outs and follow Meta’s messaging rules. Optional AI integrations involve the selected AI provider and its terms.
4. Cookies and optional measurement
Necessary browser storage supports preferences and requested product functions. Where configured, optional Google Analytics and Google Tag Manager measurement starts only after you accept analytics. You can decline it or change your choice using Analytics preferences. Withdrawing permission reloads the page to stop the loaded measurement scripts. Your choice applies to this website; other product domains have separate preferences.
5. Service providers and sharing
Information may be processed by providers needed to deliver hosting, email, authentication, analytics and connected product features. Product-specific providers are described below. These providers may operate outside your country under their own service terms. We do not sell your personal information. We may disclose information when required by law or to investigate abuse and protect the service.
6. Retention and your choices
We retain enquiries and service information while needed for the request, customer relationship, security, and applicable record-keeping obligations. Request access, correction, export, deletion or withdrawal of consent by emailing hello@zeronexa.in with the relevant product and account details. We may verify your identity and explain any retention required for legal or security reasons. Please do not send passwords with a request.
7. Changes and contact
Last updated: 9 November 2026. We update this page when our services or data practices change. Contact hello@zeronexa.in if you need more detail about a deployment, service provider, or data location before sharing sensitive information.