Before you connect
Have access to your WhatsApp Business account and identify who will handle replies. Decide the first use case, the audience and what a useful reply looks like.
Product / Playbook
A complete workflow for the message that needs action.
Use this as the operating blueprint for confirmations, cancellations, support moments, and repeat-purchase triggers—all with clear ownership and measurable outcomes.
The save flow
A cancellation is a signal, not always a final answer.
Give the customer a useful option before a lost order becomes a support ticket. 0CHAT matches intent, offers the right next step, and keeps the order state honest.
Reason-awareRule-based offersOrder sync
UG
Urban Gear
Official account · now
You requested to cancel order #8429. Is this correct?
Before you go, would a 15% discount help?
Apply discountCancel anyway
Rule matched · save offer sent · order paused
Flow activityLIVE
COD confirmations142
Cart recovery38
Cancellation saves19
Open conversations24
Protected revenue
₹1,42,800
MONWEDFRISUN
✓ Shopify synced✓ Templates approved✓ Team online
The view after the message
Measure the work you saved.
Message volume is not the outcome. 0CHAT gives your team a view of confirmation, recovery, cancellations, response, and protected revenue.
- A live view of active flows
- Confirmation and response signals
- RTO, recovery, and campaign reporting
The conversation playbook
From first reply to repeat purchase.
Build a system around the moments that make commerce feel personal: a helpful answer, a confirmed order, a saved cancellation, a reason to come back. 0CHAT keeps every stage connected.
01
Capture
Turn inbound WhatsApp interest into a lead with a name, source, intent, and next action.
02
Qualify
Use prompts, labels, and ownership so the right person sees the right conversation.
03
Act
Confirm orders, collect advances, update fulfillment, and answer routine questions automatically.
04
Learn
See which flows protect revenue and which conversations deserve a better answer.
Build your first customer messaging workflow
After the first campaign
Review delivery and customer responses. Improve the audience and message before increasing volume. An outbound message limit is a platform allowance, not a guarantee of Meta delivery or sales.