Product / Features

Everything 0CHAT handles between checkout and customer loyalty.

These modules work together as one WhatsApp commerce operating layer. Start with one workflow, then expand without rebuilding how your team handles conversations.

Choose a planSee the playbook

The 0CHAT operating layer

Capabilities built for the moments that decide outcomes.

Each feature keeps context attached to the conversation and gives your team a clear next action instead of another disconnected notification.

01

Integrations

Seamless Frappe Framework & Shopify store syncing.

Deep bidirectional integration with Frappe / ERPNext and Shopify stores. Sync real-time inventory, customer records, invoices, fulfillments, and abandoned checkouts without middleware chaos.

  • Native Frappe Framework & ERPNext doctype hooks
  • Direct Shopify webhook & cart status synchronization
  • Instant two-way order status and customer data sync
02

Automation

Free Chatbots & automated customer journey flows.

Build rich, interactive WhatsApp chatbots with zero initial platform cost. Guide buyers with interactive buttons, carousels, FAQ bots, and automated support paths that route to live agents when needed.

  • Free multi-step interactive WhatsApp chatbots
  • Visual flow builder with keyword & menu triggers
  • Smart human-in-the-loop agent takeover
03

Broadcasts

Free campaigns with high-converting Meta templates.

Launch targeted WhatsApp marketing broadcasts without arbitrary platform markups. Send promotional offers, re-engagement messages, and seasonal campaigns using verified Meta templates.

  • Free campaign broadcasts with segmentation
  • Create and submit templates for Meta review
  • Click-through, read-rate, and revenue attribution analytics
04

AI Chat

Intelligent AI chat integrations for customer intent.

Equip your shared inbox with AI auto-replies, natural language inquiry parsing, sentiment tracking, and automatic lead qualification across languages.

  • AI-powered auto-replies trained on your store catalog & docs
  • Context-aware intent classification and auto-tagging
  • Multi-language conversation handling
05

Commerce

WhatsApp Commerce Manager & Catalog Storefront.

Bring your entire store catalog directly into WhatsApp. Let customers browse product collections, add items to cart, and checkout seamlessly via WhatsApp native commerce tools.

  • Meta Commerce Manager & Catalog sync
  • Single-product & multi-product interactive messages
  • In-chat cart creation and direct checkout links
06

Confirm & Recover

Turn COD uncertainty into verified revenue.

Send interactive 1-tap COD order confirmations, collect partial advance payments, prevent fake addresses, and recover abandoned carts before packages leave your warehouse.

  • 1-tap WhatsApp COD confirmation & cancellation flows
  • COD advance payment collection to curb RTO
  • Automated abandoned checkout recovery sequences

Choose the WhatsApp tools your business needs

Reply to customer enquiries

Use quick replies and labels to organise repeat questions. Free is designed for one user; Starter supports up to three. Match the plan to the people actually handling conversations.

Run targeted broadcasts

Use campaigns for relevant announcements to customers who have agreed to receive them. Scheduling and segmentation are included from Starter. Meta template approvals and sending restrictions still apply.

Discuss your requirements →